Dispute Resolution

REALTORS® are committed to a higher standard of professionalism through the National Association of REALTORS® Code of Ethics. When disagreements arise, established professional standards processes help address concerns fairly and constructively.

Filing an Ethics Complaint

Professional Standards matters for Greater Boston Association of REALTORS® (GBAR) members are administered by the Massachusetts Association of REALTORS® (MAR).

If you believe a REALTOR® has violated the REALTOR® Code of Ethics, or if you are involved in a dispute related to a real estate transaction, MAR will guide you through the appropriate complaint or dispute resolution process.

Dispute Resolution

Disagreements can sometimes arise between REALTORS®, or between REALTORS® and their clients or customers. In many cases, these issues result from a misunderstanding or lack of communication. Before pursuing a formal complaint, we encourage you to speak directly with the REALTOR® involved or their principal broker. Many concerns can be resolved through an open and respectful conversation.

If the issue cannot be resolved, MAR offers resources and guidance to help determine the appropriate next steps.

• For REALTORS®: Guide to the Professional Standards Process
• For Consumers: Guide to Filing an Ethics Complaint

If you have questions about the process, please contact the Massachusetts Association of REALTORS® at ethics@marealtor.com or by phone: (781) 839-5524.